Empregia corporate Self-service and in-person service solutions

Self-service that fits your store's customer journey.

Combine self-checkout, customer service and online returns in a consistent store experience. EveryBind and Gesturcit solutions adapt to your store's customer journey.

Illustration of an assisted self-checkout station in a fashion store
Illustration of the service journey.

What you need to address.

01

A purchase completed comfortably

We design self-checkout around labelling and sales software. Together, we assess item identification and exit controls to prepare the right journey.

02

Returns with a clearly defined drop-off point

We can prepare identification, labelling and drop-off for online purchases. The configuration connects with your store's returns policy and logistics.

03

Your team, available when needed

Organise enquiries and services with queue tickets and displays. Self-service combines with staff assistance to offer help at the right time.

A store that supports customers before and after purchase.

Taking payment, answering an enquiry and returning an online order are moments in the same relationship. We help you organise every service through a coordinated proposal.

What we define with you

  • Labels, readers and business system.
  • Payment, exit and in-store assistance.
  • Online returns and customer service.

Buy. Enquire. Return.

01

Purchase

Self-checkout options

02

Service

In-store enquiries

03

Return

According to store rules

How service can be organised.

How the solution is designed.

  1. 01

    We review the shopping journey.

  2. 02

    We identify payments and returns.

  3. 03

    We define integrations and controls.

  4. 04

    We agree on in-store assistance.

Before taking the next step.

Can we combine self-checkout and staffed checkouts?

Yes. We design a combined area so each customer finds a suitable way to shop and your team has a clear assistance process.

Can we use our current labelling?

We start with the labels you already use. We review readers and software to confirm suitable identification and integration options.

Can we include RFID and alarm controls?

We can work on those functions within the project. Our team will review labelling, devices and security to confirm a compatible configuration.

Can an online purchase be returned in store?

We can prepare a returns point connected to your e-commerce platform. We define identification, labelling, drop-off and tracking according to your commercial policy.

How does the refund fit into the returns process?

We design the journey around your store's rules. Merchandise validation and refund authorisation are coordinated with the systems responsible for each step.

Can we organise customer service enquiries?

Yes. Gesturcit lets you structure services and queues to direct customers to the desk appropriate to their enquiry.

Keep exploring.

The solution starts
with understanding your operations.

Tell us what you need to organise and where. We will review the scope and configuration with you.

Request a quote
Let's talk